We provide all the services you need to keep your business IT running smoothly
You will be surprised at the value we provide
Computer & Server Support
We provide on-site support where required and remote support 9am – 5pm Monday to Friday from our Essex based helpdesk, utilising phone, email and remote desktop facilities.
98% of the support issues we handle are resolved remotely** meaning minimal delays where your business experiences issues.
We guarantee a next business day response for on-site support and a maximum 1 hour response on all phone and email support requests. Our guarantee is a maximum 1 hour response but our average response time is less than 15 minutes.
We can also provide out of hours support at an additional cost.
At First Stop IT we are a proactive business partner; we monitor your IT infrastructure 24/7 using industry leading remote monitoring and management software. We monitor your computers (PCs, Macs & Laptops), network & server performance, internet connectivity, security and all critical services & processes including data backups.
Where we find problems we will assess the issues and provide solutions as quickly as possible.
Because we are a small company, our support engineers deliver a personal service tailored to your specific IT setup and can provide solutions quickly.
Patching and Maintenance
Included in our unlimited contract is a thorough maintenance service. We ensure your PCs, servers, routers, firewall and wireless networks are kept up-to-date with the latest firmware updates as agreed with your business, ensuring a high level of security.
We perform operating system, security and antivirus updates as required and ensure any 3rd party software is up-to-date at all times where possible. We are also happy to liaise with 3rd party software support so you don’t have to; making us the only number you need to call for IT issues
Network Management and Administration Tasks
Our experienced network administrators will handle all of your day to day admin tasks such as management of users and groups, email addresses and distribution groups.
We ensure your permissions and security settings are correct keeping your data secure.
If you have a member of staff starting or leaving your business, just let us know and we will ensure they are setup and ready to start working from the moment they arrive.
We also manage folder and printer shares, system and network configuration and monitor your email databases and services where applicable.
Strategic Planning and Consultancy
Although we’re specialists in IT, one of the things that make First Stop IT so successful is the fact that we understand business too. We really get to know you, we use our knowledge of your systems and the products that you use in order to help you grow as a business. Our knowledge of the IT industry helps us to recommend the very best products and services on the market, and this in turn can help your business to grow.
Through regular client meetings throughout our relationship we gain an intimate understanding of how your business works, and how you use technology. We use our expertise in technology and in business to make intelligent recommendations to help your business be more agile, more productive, more secure and more profitable
Asset & Life Cycle Management
If your business relies on IT, the chances are that you’ve had to invest fairly heavily in your technology. Having spent that money, we want to make sure that you get the very best return from your investment.
In order to do this, it’s important to be aware of the age and performance of your hardware and software assets, and how this affects your productivity, security and resilience. Having this detailed inventory and analysis of your assets allows us to help you prepare your budget for future costs.
The list of services included within our unlimited computer support package is extensive and as such there is more on offer than detailed above. For a full list of the scope of our service please contact us.
Give us a call on 3450345 450 7876 for more information or request a call back below.
*Internal staff calculation based on employment of either a single second line IT support engineer or a second and first line IT support engineer dependent on the number of servers and PCs within an organisation.
**98.1% based on total support calls raised vs total support site visits during financial year 2013/14