Unity Dashboard is a wall mounted application that displays Queue and Agent real-time stats giving all users an indication of current calling patterns. Featuring threshold alerts and customisable statistics, Dashboard is highly configurable to suit individual customer requirements.
Entrance, Comfort, Escape, Position in Queue and Estimated Wait Announcements-
A range of messages can be played to the customer, including their place in the queue and estimated wait time based on current queue conditions.
We can also play an Entrance Message to advise callers that their call may be recorded or that they can find information online.
We can separately report on calls that have abandoned during this entrance message.
The option to give callers an escape from the queue to leave a message is also available