A Quick Guide to Express Unity Dashboard
Express Unity Dashboard is an advanced call centre software. In practice, it is a real-time application that displays real-time stats onto a wallboard monitor or a mobile device.
How Our Contact Centre Software Works
The basic concept of call centre dashboard from Express Telephony is that it makes it easy for Supervisors to manage Agent call handling information regardless of their location. With our intelligent contact centre, your visitors can find out about the queue position, get call recording information, escape the queue options, and leave a message quickly.
Advantages of Express Unity Call Centre Dashboard
To begin with, our application can present an extensive range of configurable stats. These stats can help you supervise a managed contact center easily.
Optimize abandoned and unanswered calls, analyze the in-queue, entrance, comfort, and escape positions on the go. Feel free to fit all the reporting information from our call centre dashboard around your business model!