sales@expresstelephony.co.uk - 03303322640 - Support Portal - Hosted Portal
The basic concept of call centre dashboard from Express Telephony is that it makes it easy for Supervisors to manage Agent call handling information regardless of their location. With our intelligent contact centre, your visitors can find out about the queue position, get call recording information, escape the queue options, and leave a message quickly.
To begin with, our application can present an extensive range of configurable stats. These stats can help you supervise a managed contact center easily.
Optimize abandoned and unanswered calls, analyze the in-queue, entrance, comfort, and escape positions on the go. Feel free to fit all the reporting information from our call centre dashboard around your business model!
Skill based – Direct your customers to the agent with the correct skill set to answer there enquiry
Longest Idle – Calls that have waited the longest can be quickly identifed and answered
Priority based – Sales VIP or Payment queues are prioritised over administration enquiry queues
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