Why Call Recording?
Being able to monitor staff performance and any customer dissatisfaction through call recordings, allows management to improve in areas such as staff training, productivity, call quality and overall customer experience.
What are the added benefits for the consumer?
ExpressRecord is fully GDPR/MiFiDii compliant, meaning all credit card transactions can be done with peace of mind and if a commercial dispute arises, recordings can be used to resolve the issue.
Home workers? Call recordings ensure they work as well remotely as they do in the head office making flexible working a whole lot easier.
How does it work?
With 4 different types of call recording (always, on demand, on demand with user initiated start and pause/resume) the user is able to record calls when and if they wish. The setting can be changed through Uboss as well as the Unity mobile and desktop applications.
All call recordings can be accessed, listened to, downloaded and monitored through the our Cloud Management portal. Also offered are 90 days free storage of all recordings. Paid storage after 90 days is also available.