ExpressRecord Call Recording 

ExpressRecord Call Recording

Our ExpressRecord Call recording service is becoming a standard supplied product with our customers as a result of the reducing cost of using a Cloud Hosted VoIP Telephony System service compared to a traditional PBX System.

ExpressUboss Portal

The ExpressUboss Call Recording component includes combined Call Logs and Recorded Calls reports, Enhanced Security and Automatic Upload or Archive.

Why Call Recording? 

ExpressRecord empowers managers to monitor and continuously improve staff training, productivity, call quality and the overall customer experience. Staff performance and any customer dissatisfaction can be checked for errors or poor performance using the call recordings stored for 90 days free of charge.


What are the added benefits for the consumer? 

ExpressRecord is fully GDPR/MiFiDii compliant, this ensures all payment card transactions are completed with peace of mind. previous recordings can be used to resolve commercial disputes promptly and amicably. If you have Home or remote workers? Call recordings ensures their calls can be monitored for quality and training purposes ensuring they work just as well away from the office. 


How does it work? 

There are four types of call recording settings; always, on demand, on demand with user initiated start and pause/resume. business users are able to record calls in various ways depending on what your business needs. Changes to these settings are possible through the ExpressUboss portal by an Administrator and can be implemented in ExpressUnity, ExpressMobile and ExpressDesktop applications. 


Storage Solutions?

Through our ExpressUboss cloud portal call recordings can be listened to, downloaded, monitored and accessed. Our standard package provides 90 days of free download storage after-witch additional storage is available at an extra cost.


PCI Compliance
ExpressRecord Call recording is PCI compliant when used in conjunction with Express Telephony connectivity, which meets the requirement to keep all traffic “on net”. Our call recording service allows the person taking the call to pause and resume the call recording. This innovation was designed specifically to allow customer card details to be omitted from the recording to help customers meet their PCI obligations.

Taking Card Payments

For customers taking payment card details over the phone and others that have a regulatory or other reason to pause recording, we have developed mid call pause. This will allow a user to avoid capturing card details and other sensitive information.

 

This option is available if the call recording service is set to “Always with pause/resume” or “On demand with user initiated start”. In both cases the user can use the call recording button in Unity or the feature keys on Polycom IP phones to pause and resume