Taking Card Payments
For customers taking payment card details over the phone and others that have a regulatory or other reason to pause recording, we have developed mid call pause. This will allow a user to avoid capturing card details and other sensitive information.
This option is available if the call recording service is set to “Always with pause/resume” or “On demand with user initiated start”. In both cases the user can use the call recording button in Unity or the feature keys on Polycom IP phones to pause and resume